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Terms & Conditions |
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Booking Conditions
"The booking" or "the reservation" refers to part or all of the travel arrangements for transportation, accommodation, sightseeing and other linked travel services made on behalf of a Client with the suppliers, and excludes services of a peripheral nature;
The client who signifies his acceptance of a booking does so, on behalf of himself and persons under his authority which means that all are bound by the booking conditions as if they had individually made the application themselves. All bookings are made with KAJUMBA TRAVEL (Pty) Ltd and no person has any authority on its behalf to vary any of the terms and conditions which are applicable.
In the event of there being an unscheduled extension to the booking caused by flight delay, bad weather, strike or any other cause that is beyond the control of KAJUMBA TRAVEL (Pty) Ltd, it is understood that expenses relating to such unscheduled extensions (e.g. hotel accommodation) will be for your account.
In the event that any supplier is unable to provide the service booked on your behalf, KAJUMBA TRAVEL (Pty) Ltd will endeavour to offer you alternative arrangements of similar classification and in the same area, wherever possible. Should you be unwilling or unable to accept the alternative arrangements offered by KAJUMBA TRAVEL (Pty) Ltd, any refunds to which you may be entitled are subject to the terms and conditions of the relevant supplier? Any refund in respect of any commission paid or payable to KAJUMBA TRAVEL (Pty) Ltd shall be at the sole discretion of KAJUMBA TRAVEL (Pty) Ltd;
Payments and Deposit
Full payment is due at time of confirmation when the booking value is less than R10 000.00 and when the arrival time is in less than 6 weeks. All other bookings require deposit payment equal to 30% of the quoted booking price within 48 hours of KAJUMBA TRAVEL (Pty) Ltd sending the client the booking confirmation. No verbal confirmations will be accepted. Confirmation will only be sent in writing. Any such deposit is non refundable; The deposit constitutes part of the booking conditions and KAJUMBA TRAVEL (Pty) Ltd reserves the right, without prejudice to any other rights that it may have, to cancel any booking in the event of the deposit or any part thereof not being received by the due date specified therefore;
Bookings shall be considered full and paid up once a final invoice has been issued and paid within 48 hours of the issuing of such an invoice. Should the invoice not be paid within this time, KAJUMBA TRAVEL (Pty) Ltd reserves the right to re-issue the invoice should there be an increase in foreign exchange rates, airline rates or any other related cost. Final invoicing is based upon the confirmation price, less any deposit paid. Should a client elect to pay the deposit and pay the balance due within six weeks of departure date, the client fully understands that the price may increase due to foreign exchange fluctuations, airline rate increases or any other related cost and that the client will be responsible for the incremental costs.
The full amount due by the client to KAJUMBA TRAVEL (Pty) Ltd shall be payable not less than six weeks prior to the date of departure. If the full amount is not paid in due time, KAJUMBA TRAVEL (Pty) Ltd reserves the right to treat the booking as cancelled. Bookings made within six weeks of the departure date must be paid in full immediately. Failure to make final payment on the confirmed due date will lead to cancellation of booked services and the loss of all monies paid to date. Should the client amend his booking at any stage, either in the form of a date change, itinerary amendment or any other change whatsoever, KAJUMBA TRAVEL (Pty) Ltd reserves the right to charge an amendment fee of R250 per person.
Method of Payment
Payments are processed with Visa Cards, Master Cards, American Express Cards and Diner Club Cards. Payments can also be paid directly into KAJUMBA TRAVEL (Pty) Ltd account. However, all payment must be made in full and free of any bank charges. Payments made by all credit cards are converted into South Africa Rands at time of payment processing
Cancellation Policy
Cancellation outside 35 days will result in a loss of deposit. Cancellations made within 35 days prior to arrival date will result in no refund, this being the full 100 percent of payments made to KAJUMBA TRAVEL (Pty) Ltd. Please note that during holidays such as Christmas and Easter, the cancellation policy is subject to change. For short lead-time bookings, KAJUMBA TRAVEL (Pty) Ltd would allow for 5 days from time of confirmation until payment reaches us before KAJUMBA TRAVEL (Pty) Ltd would cancel any services booked. Should a client fail to join a tour, or fail to use the accommodation/services booked by KAJUMBA TRAVEL (Pty) Ltd on their behalf, for any reason whatsoever, no refund or liability will be accepted by KAJUMBA TRAVEL (Pty) Ltd. Cancellation of a booking must be made in writing.
Insurance
Cancellation insurance is compulsory for all KAJUMBA TRAVEL (Pty) Ltd bookings, and it is the client's responsibility to arrange cancellation insurance. It is strongly recommended that clients also take out personal and baggage insurance.
Air tickets
In order to comply with international insurance requirements all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). As this applies to both scheduled and charter flights we would be grateful if you could provide us with this information at the time of your reservation. Please note that fares may increase between time of booking, time of payment and the ticket being issued. KAJUMBA TRAVEL (Pty) Ltd cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by KAJUMBA TRAVEL (Pty) Ltd. The client acknowledges that it is his/her responsibility to ensure that he is possessed of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health certificates that may be required from time to time and own vaccinations and to meet passport and visa requirements.
Booking liability – applicable to client
KAJUMBA TRAVEL (Pty) Ltd represents airlines, tour operators, service suppliers and other travel organizations as an agent only and accordingly, on receipt by KAJUMBA TRAVEL (Pty) Ltd of any booking (which booking shall be deemed to constitute your acceptance of these terms and conditions) KAJUMBA TRAVEL (Pty) Ltd shall transmit any such booking to the supplier concerned and endeavour to secure all reservations and arrangements timeously. All vouchers, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. Acceptance of the vouchers or tickets and/or utilizing the services comprising any KAJUMBA TRAVEL (Pty) Ltd package is deemed to constitute your acceptance of the suppliers' terms and conditions; The onus rests on you to carefully check all your documentation for any service booked through us to ensure that its without any mistakes.
Complaints
If anything is not delivered as promised or if you would like to share your experience away with us we’d like to hear about it. Let us know by phone +27 11 803 8745, e-mail
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or by writing to us at PO Box 2839, Fourways, 2055, Johannesburg, South Africa. KAJUMBA TRAVEL (Pty) Ltd will research all complaints in full. In most cases complaints are dealt with immediately. However, if your complaint is complex it may take longer to resolve. We will keep you informed of the developments and progress during this time.
Privacy
Your data may be used by KAJUMBA TRAVEL (Pty) Ltd to contact you specifically to tell you about services and products which we think may be of benefit to you. KAJUMBA TRAVEL (Pty) Ltd will keep all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.
Hyperlinks to Third Party Sites
KAJUMBA TRAVEL (Pty) Ltd may provide hyperlinks to websites not controlled by KAJUMBA TRAVEL (Pty) Ltd and such links do not imply any endorsement, agreement with or support for the content of such target sites. KAJUMBA TRAVEL (Pty) Ltd does not editorially control the content on such target sites and shall not be liable, in any manner whatsoever, for the access to, inability to access or content available on or through such target sites.
Removal and Correction of Content
The information contained on this site is an invitation to do business and not an offer. Users are encouraged to report untrue, inaccurate, defamatory, illegal, infringing, and/or harmful content available from the KAJUMBA TRAVEL (Pty) Ltd website to the website administrator and the website administrator undertakes to correct and/or remove such content or any part thereof if the person reporting such content provided reasonable grounds to prove the alleged nature of the content.
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